The reputation of an IT function can struggle for many reasons, ranging from an overwhelming workload or a rapidly changing market through to having significant technical debt or a lack of skilled technical staff. Nonetheless it can be hard to know if an intervention is necessary. Personally, I like clarity on which aspects may not be performing or if the needs of the wider organisation are being met, as often these aspects will drive any potential improvement programme. Below are 10 questions that I have asked many times over the years, to help business owners, CEOs and Chairs understand whether their IT department is a potential cause for concern.

1. Do business driven IT projects/initiativies feel like they are taking longer to deliver?
2. Does the IT function feel like it is no longer providing value for money?
3. Are the IT systems unreliable? If so, are they failing during core business hours?
4. Have any of the IT systems suffered a data breach or a security incident?
5. Does the IT strategy match and support the business strategy? Are they proceeding, on schedule, in lock step?
6. Does the Head of the IT department appear to need help and guidance in order to succeed?
7. Is the IT department demoralized? Is there an unusually high staff turnover?
8. Are any departments outside of IT running their own IT systems?
9. Does IT feel like it does not have a handle on the demand for changes?
10. Is there a particular IT project or initiative that is extremely late and over budget?
In my experience, the answers to the above questions enable business leaders to quickly come to a clear view as to how they feel about their IT function. As a consequence, it becomes much easier to identify the next steps and their priority.
Finally, one of the first actions I take post this exercise, is run through the responses to these questions with the Head of the IT department. Comparing the results can demonstrate how well aligned the organisation is on this topic. 
I hope that the above may prove useful. Please feel free to add your own in the comments section below.
All the best.

You have no rights to post comments

How could Peter help?

As an IT consultant and technology advisor, Peter is often used for his significant digital/online transformation, troubleshooting, assessor, due diligence and turnaround experience, particularly if the word "impossible" has been used. With a reputation as a fixer, firefighter and troubleshooter, Peter takes on the most challenging of situations and brings to bear his extensive IT, digital & technology turnaround experience, coupled with his skills as a CEO and Board level advisor. 

Available to help on a full time, part time, ad hoc or fractional basis as necessary. Equally comfortable working onsite or remote, depending on the challenge.

Why not get in touch for a free, no obligation, completely "off the record" chat ...?



Peter Groom has significant experience in delivering and scaling online/digital services, as well as system migrations and upgrades. Well versed in E-Commerce platforms, both off the shelf and bespoke and using public, private and hybrid clouds. Highly experienced in delivering business value as a technology consultant, IT assessor and digital advisor, where IT and technology are seen as an enabler (think of it as "Lego") and often in high pressure turnaround environments.

Delivers innovation by using proven technology in one sector and applying it to a business challenge in another sector. Has an excellent track record as an IT consultant, firefighter and troubleshooter, of delivering "against the odds", initiatives whilst also bringing the organisation along on the journey. Extensive troubleshooting experience across many global markets, where his assessment and due diligence expertise prove essential, together with his CEO & Board level advisor skills.

His focus on pragmatic outcomes has delivered significant growth for his clients, across a multitude of sectors and continues to do so. In fact, it is this focus on practical actions, particularly from IT Assessments and Due Diligence, together with his guarantee that he will (if the client wishes) deliver those results for the client, that set him apart from many others. 


Contact Peter

Email Peter Groom, IT troubleshooter & digital consultant [email protected]


Call Peter Groom, IT firefighter & online firefighter and fixer +44 (0)7710 745360

Contact Pete
1000 characters left